FAQ
On this page, we answer questions that customers have regularly asked us in the past. This is convenient, because it means you don't have to ask them yourself! You can find the answers below. Should you still have a pressing question after reading the FAQ, please do not hesitate to ask us via info@xapron.com.
PRODUCTS
In what sizes are the Xapron leather aprons available?
We offer three different lengths for most aprons (with the exception of the Tennessee apron and the women's and children's aprons):
M: 74×60 cm / 29×23,6 inch
L: 82×60 cm / 32×23,6 inches
XL: 89x70cm / 35×27,5 inch
What are the dimensions of the other Xapron products?
Blade: 40×60 cm
Large front pocket: 27×18 cm
Flat pocket: 13×19 cm / 18×22 cm
Bulk pocket: 12x20x4 cm
Ring: 4,5 cm (diameter)
Extension strap: 60×2,5 cm
Scissor holder: 23,5×12 cm
Waiter holder: 15×27 cm
Bottle holster: 21×8 cm
Water holster: 21×8 cm
Knife bag 5 pcs: 45×47 cm
Knife bag 9 pcs: 58×52 cm
Knife bag 10 pcs: 45×87 cm
Knife protector – 10 cm: 10,7×3,2 cm
Knife protector – 16 cm: 16,7×3,7 cm
Knife protector – 18 cm: 18,7×5,9 cm
Knife protector – 24 cm 24,7×5,9 cm
Knife protector – 26 cm: 26,7×3 cm
Knife protector – 32 cm: 32,7×3 cm
Knife holder 2 pcs.: 33×11 cm
Placemat: 43×30 cm
Table mat: 40×60 cm
Napkin ring: 15×6,5 cm
Napkin ring with snap button: 16×3 cm
Square coaster: 10×10 cm
Round coaster: 9 cm
Oven mitt: 29,5×20,5 cm
Oven mitt Large: 39,5×20,5
Pot holder: 24,5×24,5 cm
Mousepad: 26×22 cm
How do I keep my apron or other Xapron product clean?
On our Maintenance This page contains more information on how to keep your apron looking beautiful for as long as possible. In addition, we have created a handy overview regarding care tips for leather products. You can HERE find.
What is the best way to store my Xapron apron?
When you are not using the apron, hang or roll it up. In any case, do not fold the apron; this will prevent unsightly lines or even tears in the leather.
Is the Xapron logo on an apron by default?
Yes, except for a Tennessee apron.
PERSONALIZATION
I ordered an unpersonalized Xapron apron, but I would like to have it personalized afterwards. Is this possible?
That is certainly possible. Please contact us via info@xapron.com And then we'll take care of it!
I can't upload a logo or custom personalization?
If you are unable to upload your design or logo, please contact us via marketing@xapron.com.
PAYMENT
I have not received a payment confirmation for my order?
If you have not received a proof of payment, please contact us via info@xapron.com.
SHIPPING
Do you ship worldwide?
Yes.
What is the delivery time per country?
Consult our page Shipping, returns and warranty for delivery terms and delivery time per country.
What are the shipping costs?
The Netherlands:
Purchase amount over €50,00: FREE
Purchase amount under €50,00: €6,95
Belgium, Germany and Luxembourg:
€10,00
Outside EU + United Kingdom:
€20,00
Norway and Switzerland:
€50,00
America:
€30,00
Can I return my Xapron product?
We are sorry that you are not satisfied with your product. You have the right to cancel the order within 14 days of receipt. After cancellation, you have another 14 days to return the product. We will refund the full order amount, including shipping costs. Only the shipping costs for returning the product are at your own expense. There are some exceptions for products that cannot be returned, such as all personalized products. For more information about the exceptions and returning a shipment, we kindly refer you to our Warranty and Returns page.
B2B / BUSINESS
Do you have a product brochure?
Yes certainly, you can this HERE find.
Which business / B2B options do you offer?
On our page Business / B2B you will find all information regarding these options. Should you have any further questions, please contact us via info@xapron.com.
I am looking for a private label solution. Do you offer possibilities for this?
Yes certainly, check out our page about our B2B / Private label solutions. Can't figure it out? Then contact us via info@xapron.com.
I am interested in reselling the Xapron products. What should I do now?
Great! We would love to welcome new partners. Please contact us via info@xapron.com to discuss the options.